Join the Coloplast Team!

Join the Coloplast Team!

We are recruiting for Customer Care Specialists, so we are looking for people with drive and determination, to make a difference on each and every call. Learn more about the role
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We are recruiting for Customer Care Specialists

About the role

 

We are looking for passionate individuals that have a strong background in customer service and progression is available to various areas of the business including Consumer Excellence, Sales or Marketing. 

The purpose of the Customer Care Specialist is to respond effectively to all customer care enquiries by taking orders, offering product advice, samples and solutions where appropriate.

 

Responsibilities

  • Providing high quality customer service to existing and new customers over the telephone.
  • Taking orders, offering product and/or service advice.
  • Effectively handling customer /order queries.
  • Order entry; Prescriptions: Commercial orders; mail orders; samples.
  • Prescription handling and management of prescription processes.
  • At all times assessing the customer care processes to ensure that they are adding value to the customer and the business.
  • Positively influence colleagues and be enthusiastic to daily goals and targets.
  • Conduct yourself in a professional manner at all times. Be conscious that you are a representative of the Customer Care Department.
  • At all times assessing the customer care processes to ensure that they are adding value to the customer and the business.
  • Customer retention by being polite, courteous and effective customer handling.
  • Carry out other duties as instructed by your line manager.
  • Treat all information with sensitivity and ensure that confidential data about the customer is not disclosed to third parties as per Data Protection Act 1998.
  • Expected traveling days: N/A

Key competencies

Professional Competences

  • Minimum of 5 GCSE's at grade C or above (including English and Maths) or equivalent
  • Intermediate level knowledge of Microsoft Word/Excel.
  • Customer service experience, gained within a contact centre environment
  • Excellent written and verbal communication skills.

Personal Competences

  • Professional approach with both internal and external customers
  • Flexible and committed attitude
  • Positive, caring "can do" attitude.
  • Self-motivated

If you would like to know more about the role, or more about working at Coloplast, we'd like to invite you to our Coloplast Careers Open Evening on 26th February 2018.

 

Not sure if this is the role for you? You can view all our vacancies here.

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What it’s like to work at Coloplast

What it’s like to work at Coloplast

We pride ourselves on developing our employees’ skills and encouraging progression within Coloplast. Hear what it's like to work at Coloplast. Hear more about working at Coloplast
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What it's like to work at Coloplast

Working at Coloplast

We are recruiting for Customer Care Specialists wtihin our contact centre, to help support thousands of people a day who have intimate healthcare needs. Hear from some of our employees about why they love working at Coloplast:

 

Working at Coloplast

"When I first started working at Coloplast it surprised me how far colleagues would go to help a customer. I had never worked for a company who would do so much to meet the customer’s needs, it’s refreshing to go by each individuals circumstance rather than always following processes. I would definitely refer a friend to work here as it’s such a rewarding and satisfying company to be a part of and work for."

- Paola Forcellati, Customer Care Specialist

 

"There are many benefits that you can take advantage of whilst working for Coloplast. This includes subsidised lunches, free hot drinks, Bike to Work schemes, childcare vouchers, discounts on local gym memberships and many more. When I joined Coloplast the thing that surprised me the most was seeing the general UK manager leading the introduction meeting on our very first day. This was nice as it showed that every single person plays an important role in serving our customers. I had never experienced this before in my previous jobs.  

Coloplast is a great company to work for as there are lots of opportunities to develop and progress in customer services or within the company. That is why I have recommended the role of a customer care specialist to friends in the past, and will continue to do so in the future as this is a great place to start a career, not just a job."

- Sidney Bortey, Customer Care Specialist

 

The benefits of working at Coloplast

"Coloplast is a fantastic place to work, it is a very rewarding job knowing that you are able to help so many people on a daily basis. Customer Care is a very friendly environment filled with wonderful caring people all working to ensure that we do our very best for our patients and for one another."

- Stacey Carter, Deputy Team Leader, Customer Care

 

Working at Coloplast

“I love my job at Coloplast and feel really at home here. The people I work alongside are all great and so passionate about what we do.

I applied to work for Coloplast as wanted to try something new, I have had previous Customer Care jobs, but with Coloplast you really feel like you are making a difference to people’s lives and the customers are so lovely and grateful for the service we provide. 

The benefits here are great, good holiday allowance, and lots of extras to choose from. I have recommended Coloplast to friends and family. I recommended my sister and she has worked here for almost 3 years."

- Katherine Gunn, Customer Care Specialist

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Benefits

Benefits

Meeting a spectrum of health, wellness and personal needs, we offer a great range of benefits. Read more about benefits
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What it's like to work at Coloplast

Benefits

We pride ourselves on providing a comprehensive and competitive benefits package. Coloplast also has a flexible benefits scheme which gives employees the option of purchasing benefits that suit them and their lifestyle.


This includes:

Annual Leave

The company provides 28 days annual leave, plus bank holidays. Employees also have the opportunity to sell up to five days holiday in any calendar year, subject to usual departmental rules.

Profit Related Pay

We are proud of our achievements in the marketplace and want our employees to share in our success. The company therefore has a profit related payment scheme, which is open to all employees, after the necessary qualifying period.

Share Incentive Plan

The Coloplast Share Incentive Plan is a scheme which allows shares to be provided to employees in a tax-efficient (and NIC-efficient) way. These shares are known as "Partnership Shares".

We believe that the use of Partnership Shares will extend and strengthen the culture of employee share ownership that we already have and encourage you to feel more a part of the company and more able to share in its success.

Health and Wellbeing

All employees receive free, personal private medical cover through Aviva. Through our Flexible Benefits system, it is possible to purchase Aviva medical cover for family members, dental cover for yourself and your family and a choice of comprehensive health checks. Critical illness cover can also be purchased for yourself and your partner.

In addition, we have negotiated corporate rates with a range of gyms and leisure centres. We also provide a confidential 24 hour Employee Assistance Programme for all employees.

Group Self Invested Personal Pension

A contributory Company Pension Scheme is available for all employees.

Life Assurance

To give you peace of mind we also provide a death in service benefit which equates to four times your salary.

Childcare Vouchers

Coloplast support the Computershare scheme which provides Tax and NI efficient vouchers for employees to use to pay for a wide range of childcare.

Learning & Development

We are strongly committed to learning and development. We have a range of learning and development options including on-the-job training, e-learning, facilitated courses and externally recognised professional qualifications. These all form part of our Coloplast Academy, an award winning learning and development portal.

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