Declaration of Consent
With the personal information you have entered we are able to:
Process your request
Process your request, send your sample and keep you informed about your request.
Follow up with your sample (if requested)
Follow-up with you to check you’ve received it, support you on how to use it, help you choose the best products for your needs and answer any questions you may have. We may also ask you for feedback on your sample request satisfaction
Refer you to health care professionals
Connect you with health care professionals and/or clinical services if we uncover a need for medical advice or treatment during our interactions
Store your information
Store the information you provide to us and manage your chosen preferences relating to your request, for example information to process and ship sample order requests.
Improve our products
Understand how people are using our products and services so that we can improve them and develop new ones.
The type of information we ask for
We typically ask for your:
- Email address
- Phone number
Depending on your request we might further ask you for your:
- Postal address
- Medical details (sensitive data)
- Healthcare provider details
- Body shape/type
- Banking details
For more detailed information please read our full privacy and data policy
How we use personal information
If you’re ordering a product, request contact or service from us, including a sample, we’ll use the contact information you give us to send, track and deliver your items. We may also call you or your designated contact to check you’ve received your order and answer any questions you may have about it. If you’ve chosen a support service, we’ll need your personal data so that our team can provide the relevant service – either in person, by phone (including text) or through post or emails. We may also need your payment details so that we can process your payment, reimbursement, or refund.
The medical needs of males and females are typically different, and we’ve designed products to support those gender needs. That´s why we ask about your gender, age, and body shape/type to help us suggest the best suitable products and services and understand your individual needs.
We also use the information you share with us to help us understand our customers, their medical conditions and their needs when treating them. This helps us to improve our products and services and to develop new ones. We will only process this data on an aggregated level.
Who we share your information with
We may also share your information with legitimate third parties if it is required to fulfil your request. For example, we share information with health care professionals if we identify a medical need during our conversations with you. If we identify a medical need we’ll discuss it with you before speaking to your healthcare provider. Subject to applicable law, you will always be informed before we share any personal information with health care professionals, unless the data sharing is with the NHS, in which case you will not be notified.
Under exceptional circumstances, we might share your data with public authorities. This could be, for example, when we are required to share data with tax authorities when products or services are invoiced, or when government bodies audit services in the healthcare market to ensure patients receive appropriate products/services. Subject to applicable law, you will always be informed before we share any personal information in such circumstances, unless the data sharing is with the NHS, in which case you will not be notified.
How we protect information
If we need to share your information we will anonymise it – unless it’s necessary to process your request, for example, to help your healthcare provider to reimburse your costs. We also restrict access to your personal information within Coloplast, so that our employees can only access the data they need to and see nothing else. We do not sell data to third parties.
Read our privacy notice for the declaration of consent. By accepting, you agree that we can collect and process your information for the above purposes. You may withdraw consent at any time without ramifications.